Legal — Terms & Consumer Information
This page outlines Travexali’s legal terms, consumer rights under New Zealand law, returns, warranties, shipping and dispute resolution procedures.
Corporate details & scope
Travexali operates from Wellington, New Zealand and supplies home furniture across NZ via travexali.space. Our trading particulars:
- Trading name: Travexali
- Address: 47B Willis Street, Te Aro, Wellington 6011, New Zealand
- Phone:+ (64) 21 337-59-48
- Email:Travexali@outlook.com
These terms apply to purchases made through travexali.space unless otherwise agreed in writing.
Consumer guarantees & NZ law
Goods sold by Travexali are subject to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable. Under NZ law, consumers purchasing goods for personal, domestic or household use have statutory guarantees including acceptable quality, fitness for purpose, correspondence with description and reasonable time delivery.
- Short-term remedies include repair or replacement for failures amounting to minor faults.
- For major faults, consumers may be entitled to a refund or replacement.
- These rights are in addition to any commercial warranties offered by Travexali or manufacturers.
Returns & refunds policy
Our general policy for non-faulty goods:
- Returns accepted within 14 days of delivery if items are unused and packaged in original condition — subject to inspection and restocking fee.
- Custom-made or altered items are non-returnable unless faulty.
- To initiate a return, contact us via Contacts with proof of purchase and photos.
Faulty goods are handled under Consumer Guarantees Act — we will repair, replace or refund as appropriate.
Warranty matrix
| Product category | Manufacturer warranty | Travexali support |
|---|---|---|
| Modular sofas | 2 years | Assistance with claims & coordination |
| Bedroom furniture | 1–5 years (varies) | Local service referrals |
| Outdoor furniture | 1 year | Guidance on care & claims |
| Kids furniture | 2 years | Safety advisory & claim facilitation |
Warranties exclude normal wear and misuse. Keep proof of purchase for warranty claims.
Delivery, title & risk
Delivery terms:
- Risk passes to the buyer upon delivery to the nominated address.
- Title remains with Travexali until full payment is received.
- Delivery times are estimates — we will notify of delays. For urgent timelines, contact us before purchase.
Shipping charges
Shipping is calculated at checkout. Free delivery promotions are subject to minimum order values and regional availability.
Complaints & dispute resolution
If you have a complaint, please follow these steps:
- Contact Travexali at Travexali@outlook.com or call +64 21 337-59-48. Provide order number, details, and photos where relevant.
- We aim to acknowledge complaints within 2 business days and resolve within 10 business days where practicable.
- If unresolved, customers may refer disputes to the Disputes Tribunal or Consumer Protection agencies in New Zealand.
Privacy, cookies & external links
Our handling of personal information is described in our Privacy Policy. This includes use of cookies to support site functionality and analytics. External links are provided for convenience; Travexali is not responsible for third-party content.
Governing law: These terms are governed by the laws of New Zealand and the exclusive jurisdiction of New Zealand courts.
Need help with a claim?
Call our support team Mon–Sat or view Contacts for details.