Privacy Policy

Travexali respects the privacy of visitors and customers across New Zealand. This Privacy Policy explains how we collect, use, disclose, and protect personal information related to enquiries, purchases, deliveries, and support. Our approach aligns with the New Zealand Privacy Act 2020 and its Information Privacy Principles, alongside applicable consumer protections. By engaging with our website, showroom content, or customer service channels, you acknowledge this policy and the practices described here.

Information we collect may include identification and contact details such as name, email address, phone number, and delivery address; transaction and order data such as items purchased, prices, delivery instructions, and service notes; preference data such as product interests, size choices, fabric selections, and room measurements; and technical data such as device type, browser, pages viewed, and approximate location derived from IP address. We also maintain records of communications with our team so that we can respond accurately and track follow-up tasks.

We collect information directly from you when you browse our site, request guidance, subscribe to updates, or confirm an order. We also gather limited technical data automatically through analytics and essential cookies to understand page performance, fix errors, and measure engagement. Where third-party service providers support payment processing, delivery logistics, or communications, they receive only the information required for their specific function and are expected to handle it with appropriate safeguards.

We use personal information to respond to enquiries, provide quotes, process orders, arrange delivery, assist with assembly guidance, and offer tailored product suggestions where requested. Operational uses include record keeping, security, troubleshooting, and improving the clarity of product information and sizing advice. Marketing communications are sent only where permitted, and opt-out links are included in each message for simple control of preferences.

Disclosure of information occurs in practical contexts: to couriers for shipping, to payment platforms for transaction confirmation, to technicians for assembly or inspection, and to professional advisers for accounting or legal compliance. If required by law, we may provide information to regulators or law enforcement following a valid request. We do not sell personal information. Any cross-border transfers will be approached carefully, using providers that apply protections comparable to those required in New Zealand.

Security measures include access controls, encrypted transport for sensitive data, and staff guidance on records management. While *** method can be described as entirely risk-free, we work to reduce exposure through layered safeguards and periodic reviews. Retention periods are based on legal obligations and operational needs; once information is *** longer required, it is securely deleted or anonymised where reasonable.

Your choices include the ability to request access to your personal information and to seek correction if details are incomplete or inaccurate. You can also adjust cookie preferences in your browser and manage communications by using unsubscribe links or contacting our team. Requests will be handled in a timely, respectful manner. If you wish to raise a concern, you may contact the Office of the Privacy Commissioner (New Zealand) after engaging with us.

Our website may reference internal resources such as the Legal page for policy wording and consumer guidance. External social profiles are linked in the footer purely for community updates; their practices are governed by their own policies. We recommend reviewing settings on those platforms if you interact with them.

Updates to this policy may occur as our services evolve or as legal requirements change. The latest version will be posted on this page with a revised date. For questions about privacy at Travexali, or to exercise access and correction rights, please contact our team using the details below.

Contact
Travexali
47B Willis Street, Te Aro, Wellington 6011, New Zealand
Phone: +64213375948
Email: Travexali@gmail.com

Last updated: 06 Aug 2026